Like others, I ordered my 'free trial'. I double and triple checked that there were to be no fees other than the shipping.
Today I opened my email and there are two charge confirmations for $100+. Livid, I called customer service immediately to see what these charges are and to have them refunded. The claim was that there are no refunds after the 14 day trial. The product was received two days ago, well within the 'trial period'. they didn't seem to understand this and claimed that the trial begins once you order the product. This does not make sense whatsoever.
When asked to speak to their supervisor I was told that they are 'taking calls' and thus unavailable. Eventually, I haggled them into a 35% refund, but I will be going to my credit card to have this charge negated. Overall, don't order from them.
Reviewer is in unhappy mood. dorothy.robson stated that there is a room for improvement of deceptive website and never ordered besides trial sample. Please immediately contact the author of this review to discuss poor customer service of neuology free trial and associated monetary loss in the amount of $206. Neuology needs to issue a full refund according to poster's claims.