Anonymous
map-marker Kalamazoo, Michigan

Neuology

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To whom it may concern... I would like to cancel my auto shipment. I do not want anymore of these charged to my card and I would like to be deleted/cancelled from this product. Please tell me what to do to cancel. I find this product not working for me, and would like to cancel all shipments as of today 5/17/16. I'm not happy with this product nor it doesn't work for me. I'm glad I did try it, but it's just not for me. So please STOP my shipments immediately. Plus I can't afford it as well. I apologize, but it's just not for me. Thank you, Katherine Koning
View full review
Loss:
$9253
Cons:
  • It is a scam
Reason of review:
Doesn't work for me

Preferred solution: Full refund

3 comments
Guest

You need to look at credit card history...call the # connected to company name...speak to someone...and call credit card company and stop payments...tell them they are UNAUTHORIZED AS YOU CALLED AND CANCELLED.

Guest

CANCEL CANCEL CANCEL...REFUND REFUND REFUND!!!!!

Guest

CANCEL MY ORDER NOW!!!! I WILL REFUSE TO PAY, I WILL CANCEL MY CARD. I DO NOT WANT THIS SHIPPED TO ME ANYMORE!!!!!

View more comments (2)
Anonymous
map-marker Chatsworth, Georgia

Review in Cosmetics and Toiletries category from Chatsworth, Georgia

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THIS IS A SCAM!!!!!!!!! They will continue to mail you products at a 90.00 mark up and take it straight from your bank account. I had already called two months ago to cancel my account only my account didn't really get cancelled it just got "delayed" until this date. MAKE SURE YOUR ACCOUNT IS OFICIALLY CANCELLED BEFORE YOU HANG UP THE PHONE. They will surprise charge you with $46.20 two months later just to get even more of your money. You CAN NOT get your money back. This is a SCAM SCAM SCAM SCAM SCAM SCAM. Their telecommunications center is located in a foreign country so it is hard to understand what they say sometimes so make sure your account is not delayed but CANCELED. If you're looking for the number to customer service it is 888-989-****. I suggest you call back again to make sure yours count IS cancelled. Every time I called and asked for a supervisor they always had a convenient excuse. These people are after your wallet. I have 80 dollars in my account right now and after today it will be half of that to last me the rest of the week. I hope they sleep well at night after screwing so many people. Thanks to this company for their great customer service.
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Reason of review:
Problems with payment
1 comment
Guest

Had the same exact experience. I'm mad at myself for falling for this.

Enraged at them for how they refuse to let u return their useless product. More enraged at their customer service. Could barely understand the first time I tried to cancel everything.

Didn't know I'd be slapped with more charges on my credit card and then refuse to give me my $$$ back. Someone needs to go on TV and the Internet & reveal these ***

Anonymous
map-marker Neguac, New Brunswick

Neuology - Cream Review from Neguac, New Brunswick

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Neuology - Cream Review from Neguac, New Brunswick
This is a scam, they say it's free trial but then I got a bill for $100 unexpectedly on my cc. This cream caused irritations around my eyes and face! I am completely unsatisfied and haven't used the trial cream but once, I will address this with my attorney! Look at the irritations on my forehead, and corner near eye
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Reason of review:
Bad quality
Anonymous
map-marker Stuart, Florida

Syn-ake wrinkle reducer

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recently i ordered a trial of said product for shipping charges. in checking my e-mails i discovered that they have shipped another jar at a cost of $90.90. i have tried to to find a contact number to stop shipment and any further shipments. I have been unable to find their so called website and thus have unable to find a phone no for them. would appreciate any help you can give me. could not see any significant results using this product. since i am on a limited income $90 + is not doable for me. in reading some of the reviews you have received, i am not the only one that is having this problem.
View full review
Loss:
$90
Cons:
  • Not aware of any reorders did not authorize card withdrawals
Reason of review:
Pricing issue

Preferred solution: Full refund

2 comments
Guest

The customer service number is 888-989-****. I had the same problem.

I called once already two months ago and ask that my account be cancelled but I found out today that my account was not cancelled and that it was just "delayed" until this date. They have charged me another $46.20 for some product I haven't even ordered.

So MAKE SURE that you cancel your account and that it's not just "delayed". I called back again just to make sure it was officially cancelled.

Guest

I too would like to cancel my order. Ican't seem to find a contact phone number for them.

Does anyone have one? or even an email

my email is rosedunn2014@***.com

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Anonymous
map-marker Toronto, Ontario

They're crooks

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I DIDN'T order ANYTHING, only the free trial - now they're docking my credit card to the tune of $385 a month for two little jars of goop. Really pissed. I'm trying to get my money back, and they have no accessible way to contact them - do not use. It's a crooked way of doing business. Think 1,000 times if you order anything from them. Do not fall for the so called free trial. You will make yourself their prey. They practice negative billing. I order my contacts using my credit card and have never experienced anything negative. Please - also don't believe they hype. Very dishonest organization. The dollar store probably sells a better product with more honesty.
View full review
Loss:
$683
Cons:
  • Billing my credit without my consent
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Calgary, Alberta

Membership scam

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all I wanted was to try the product for the small postal charge. 3 months later, I'm still trying to get them to stop sending me the cream that is costing me over $100.00. There was no information about being signed up for a membership based on the first trial. When they send me the cream, there is no receipt inside saying who its from (address, telephone number etc) so I can call and say no. I finally contacted my credit card company and asked them to revoke the charges because it was not authorized. They gave me the number to the company. And I stated loud and clear, there will be no more charges on my account from this company. While the cream is good, I just can't afford $100.00 a month and I don't like these underhanded business practices.
View full review
Loss:
$405
Pros:
  • Product trial
Cons:
  • Automatic membership sign up that i had no knowledge about
  • No contact company contact info
  • No website to contact company through
Reason of review:
unauthorized membership sign up

Preferred solution: Full refund

Anonymous
map-marker Oakland, California

Never ever ever order

NEVER EVER ORDER THIS PRODUCT! They charge you without your consent! They have no customer service. I've tried to cancel this multiple times and they keep charging and not sending the product. If I had received the product I would have I would have realized I was being charged. Each time I called times I asked for my account to be closed and I did not want the product. I got the run around. I asked for a manager and said I could not speak to one. They want me to hunt down a product I did not receive from the USPS or they will investigate. Go ahead and investigate I would love to tell authorities all about this scam!!!
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Reason of review:
Problems with payment
1 comment
Guest

Hello anonymous

I too have a complaint.

However, I do not have a contact phone number or email.

May I please have the contact information that you have?

It would be most appreciated

Rose

Anonymous
map-marker Colorado Springs, Colorado

Nue vitality and nueology

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I have cancelled my order three times and still keep getting charged out of my account. Order Number: 580196 Ordered On: 03/31/2016 12:44am Bill to Heather Paterson2641 Lark Dr Colorado Springs, CO80909United States Ship to Heather Paterson2641 Lark Dr Colorado Springs, CO 80909United States Items in Your Order Nue-Vitality Eye Gel Completion Order Total: $44.97 Bill to Heather Paterson2641 Lark Dr Colorado Springs, CO80909United States Ship to Heather Paterson2641 Lark Dr Colorado Springs, CO 80909United States Items in Your Order Nueology Trial Completion Charge (US) Order Total: $46.26
View full review
Cons:
  • Made unauthorized bank withdrawals
  • Never ordered besides trial sample
  • Its a scam to get money
Giada Vlc
map-marker Albuquerque, New Mexico

Diabolical customer service and a usles product!

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I was suckered into trying their products on a so-called risk free trial, when I called to cancel the order I was told to try it for longer and when I resisted they offered to reduce the cost 50%! They gave me such a run-around and it took so long that I decided to call another time to cancel because, product are worthless! I was further infuriated with the price reduction; why don't they just drop the initial price for everyone? I called again prior to the cut-off date they gave me for cancelling the order, again they would not cancel it this time they claimed the account was 'locked' for another two weeks, I could only cancel it on THAT day, not before and not after! My advice would be NOT to get involved with this company, do not waste your money, if you do you will be nothing but frustrated!
View full review
Cons:
  • Customer service rude rude rude
  • Deceptive website
  • Its a scam to get money
Reason of review:
Poor customer service
1 comment
Guest

There is no free trial. They will charge you about $90 and then continue to send more product.

When you phone to cancel they fast talk you into continuing to try for another month. It is very difficult to get them to stop sending you this stuff that doesn't work anyway. I had to get very rude with them and now I hope it stops.

If it doesn't my credit card will be cancelled and they can send me all they want but I won't be paying for it. It is a scam!!

Liviana Rpb
map-marker Mesquite, Texas

Neuology Cream Review

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Got the cream. Tried did not work, its cheap watered lotion cream. Called to cancelled, told i jad to wait 30 days & to call to cancell in 30 days so I told them I was going to call mu cc company to get my money back & to tell them they operated a scam company, so they cancelled any future charges & they told me they would return the money. I have not checked yet. Will do it tomorrow.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Lady Lake, Florida

Neuology scam, time frames

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Well I'm another ripped off customer to the tune of $138.86 plus an overdraft fee of $76 due to this companies practice. When I originally placed the "trial" offer the company added additional product not requested. I immediately called the company and advised I was NOT ordering anything other than the product requested and that I wanted my order CANCELLED. I was advised that I had 2 weeks to try product and call back. I received the product 1 week after the initial order which left me 1 week to try. The "scam" comes when you are advised you have 2 weeks from the date of order to try the product! This coupled with the fact that I had IMMEDIATELY called the company requesting cancellation is infuriating and the fact that I have ended up paying over $225 for *** that doesn't work! DO NOT BE CAUGHT UP IN THEIR TRAP!
View full review
Loss:
$225
Cons:
  • Deceptive website
  • Made unauthorized bank withdrawals
  • Automatic bank withdrawals
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

Neuology Scam customer service will not cancel and will keep charging you when you keep telling them no

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Signed up for the Neuoloy skin cream trial for 4.95. Tried to cancel the product but could never get through with the phone numbers provided. Was then charged the full 92.00 plus shipping. Called again and they reduced the order down to 20.36. Product is worthless does not do what it says. Called again to cancel and they assured me I would not be charged any more. Once again bank statement showed another withdrawal for 20.36 but from a different company same product different phone number. The customer service is horrendous!!! They will not take no for an answer. They are foreign and won't take no for an answer.Finally they said they will take me off the list and will send a confirmation email. I will be watching for it. In the mean time I canceled my card and told the bank to stop all withdrawals for this product,but it is hard to do that because they send the product out from different companies who also have different phone numbers.... Boy have I learned my lesson. What a scam. If nothing is done I will be turning them into the Better Business Bureau.
View full review
Loss:
$142
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

Short Review on May&nbs-04:00;29,&nbs-04:00;2016

This is a bullshyt *** company they charged my account without my consent after I called them and told them to cancel my account and proceeded to charge my card anyway this is a scam!!!
View full review
Reason of review:
Problems with payment
Waldo Cxu
map-marker Ottawa, Ontario

I Cancelled with Vitality and Neulogy Company and they Continued to Ship Order

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I have the same problem that the other people listed below are having with vitality and neulogy company. I called 1-88*-989-**** and spoke with them on Jan 11 (to cancel prior to shipment), then again on Jan 14th to confirm cancellation, then on Jan 15th I received an email that they were shipping it to me and I called again and they confirmed the cancellation. They even gave me a cancellation number and each time they told me that the order had been cancelled. Today, I received the shipment at my door with a return address of PO Box 500, North York Ontario M3J 0J8. I opened the box as I was expecting another parcel from an Ebay order. I immediately called again and they said that I would be charged as I cancelled after the shipment had been sent out. I told them no, I called on Jan 11th and the package shows that it was shipped on Jan 14th. Then the person told me that their service dept doesn't always connect with their shipping dept. I told him that it was not my fault and to make sure that I would not be charged and that I'm shipping it back. He said just to give it to a friend as his company would not accept the return. He also said that he would do me a big favour and ship me two vouchers for restaurants/shopping etc. No way, I then asked to speak to the Dept Head/Manager. He then said that they would tell me the same thing and I just hung up I was just too angry to continue. This is certainly a scam and I can't believe that I got hooked by it as I am a senior and thoroughly checked them out. I wish that I had seen this site earlier then later.
View full review
Loss:
$300
Reason of review:
Cancellation Issue
2 comments
Guest

I am still not finished with this problem and it has escalated. On Feb 8/16 I received my master card statement and was charged on Dec 27/15 $293.25 and Jan 12/16 $300.50.

So I called the same day and learned that the sample product sent to me in December was charged to me on Dec 275h at the full price because I did not give enough notice of cancellation. Then on Jan 12th I was charged again because they said the shipping dept does not always talk to the cancellation dept in a timely manner. Eventhough, I told them that it was not my fault they still charged me and there is no refund. I requested again to speak to the manager/director and was told that they would give me the same story.

The person put me on hold and then came back to say that this does not happen often but she would refund me 25% of the Jan 12th payment. I also told her that I had been promised two bonus rewards worth $100 each = $200 in gas/restaurant/etc for my trouble and I never received them by email and yes I did check spam so she was going to send them again. I still have not received the refund on my statement or the bonus rewards.

This is so frustrating and to top it off I am allergic to the cream. So to summarize I am stuck with 4 small bottles of cream and out $603.65 ($593.75 + $9.90 original shipping charges for the samples).

I am going to call again today Feb 17/16.

Guest
reply icon Replying to comment of Guest-1113348

You can dispute this with your credit card company - and if they don't jump in to help, cancel your card, so the scammers can't continue to charge you.

There are no supervisors to talk to - this is just a total fraud, and they know that they will make money because people will give up and pay.

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Anonymous
map-marker Evansburg, Alberta

BAD company..BAD product...SCAM!!!

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I too had the exact same happen to me, after many calls and complaints, they finally agreed to refund one of the orders....because I was on speaker phone with my husband, he told them that they were going to be sued and plastered all over facebook...so I did receive something back. I cancelled my account with them, and cancelled my credit card that was used. I was good for about a month or so, then all of a sudden I received another package in the mail, this time it's Nue-vitality, vitamin C serum, which I didn't order. Oh well, they can put that on my old credit card no., obviously they didn't cancel my account like they said they would, GOOD thing I cancelled my card because I didn't trust them....AT ALL!!!! EVERYONE.... DO NOT WAIT to see if another charge will come off your card, it will, CANCELL YOUR CARD EMMEDIATELY!!!!!
View full review
Loss:
$140
Cons:
  • Made nauthorized caed withdrawals
  • Hate the whole compant its a scam and i want my money back
  • Never ordered besides trial sample
Reason of review:
ALL of the above!!!!!

Preferred solution: go out of business!!!!!